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Our Story

Built on Trust.
Driven by Excellence.

For over 15 years, North Voyage has been the quiet engine behind the world's most demanding corporate travel programs — delivering precision, discretion, and genuine care at every step.

North Voyage team
2009 Founded in New York

A Company Built for the Modern Enterprise

North Voyage was founded in 2009 with a single conviction: that corporate travel deserved the same level of strategic care as any other critical business function. What began as a boutique travel management firm serving a handful of Manhattan-based financial firms has grown into a full-service global operation trusted by 500+ enterprises across every sector.

We are not a booking platform. We are a travel partner — one that takes the time to understand your company's culture, your travelers' needs, and your finance team's expectations. Our approach combines deep industry relationships, proprietary technology, and an obsessive focus on service to deliver outcomes no automated platform can match.

Headquartered in New York with operations spanning 80+ countries, our team of 300+ travel professionals works around the clock to keep your people moving safely, efficiently, and comfortably — wherever business takes them.

Work With Us Explore Our Services
500+ Corporate Clients

From Fortune 500 enterprises to fast-growing startups

15+ Years in Business

A trusted partner since 2009

98% Client Retention Rate

Because exceptional service keeps clients for life

300+ Travel Professionals

Experts working 24/7 across every time zone

Our Mission & Core Values

Everything we do is guided by a set of principles that put your people first and your business outcomes at the center of every decision.

"We believe that when travel is managed with genuine expertise and care, it becomes a competitive advantage — not just a cost line."

— Drew Mercer, Founder & CEO
01

People Before Process

Technology supports our work, but it never replaces the human judgment, empathy, and expertise that our clients rely on. Every traveler is a person, not a booking reference.

02

Relentless Reliability

In travel, surprises happen. What defines us is how swiftly and calmly we resolve them. Our SLA commitments are among the toughest in the industry — and we meet them.

03

Transparent Partnership

No hidden fees, no opaque markups, no surprises on invoices. We operate with complete financial transparency because trust is the foundation of every long-term partnership.

04

Continuous Innovation

The travel industry evolves constantly. We invest in technology, training, and partnerships to ensure our clients always have access to the best tools and options available.

05

Duty of Care, Always

Your travelers' safety is never a secondary concern. From risk monitoring to emergency response, we treat duty of care as an unconditional commitment, not an optional feature.

15 Years of Milestones

From a two-person startup to a global operation — the story of how North Voyage grew.

2009

Founded in New York

James Harrington launches North Voyage from a Midtown Manhattan office, serving three financial sector clients with a team of five specialists.

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2012

First 100 Clients

Rapid word-of-mouth growth among New York's financial district propels the company past 100 corporate clients and 50 employees.

2015

International Expansion

North Voyage opens its first overseas operations in London and Singapore, establishing the foundation of a global partner network across 40 countries.

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2018

Technology Platform Launch

We launch our proprietary booking and expense management platform, becoming one of the first TMCs to offer fully integrated policy enforcement at the point of booking.

2021

Crisis Response Excellence

During the global pandemic, North Voyage's 24/7 crisis team repatriated over 8,000 stranded travelers across 45 countries — earning widespread industry recognition.

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2024

500 Clients & 80+ Countries

Today, North Voyage serves 500+ enterprises across 80+ countries with a team of 300+ professionals, managing billions in annual travel spend.

Industry Awards & Accreditations

Our commitment to excellence has been recognized by the industry's most respected organizations.

2024 · BTN Group

Best Corporate Travel Management Company

Business Travel News recognized North Voyage as the top-ranked TMC for client satisfaction in North America.

2023 · GBTA

Excellence in Duty of Care Award

The Global Business Travel Association awarded North Voyage for outstanding traveler safety programs and crisis response capability.

2023 · ISO Certified

ISO 9001:2015 Quality Management

Internationally certified for quality management systems, demonstrating our commitment to consistent, high-quality service delivery.

2022 · Skift Research

Top 10 Most Innovative Travel Companies

Recognized for our proprietary technology platform and data-driven approach to corporate travel policy management.

2022 · Deloitte

Technology Fast 500 — #48

Ranked among the 500 fastest-growing technology companies in North America by Deloitte for three consecutive years.

2021 · Forbes

Best Employers for Diversity

Forbes recognized North Voyage as one of America's best employers for diversity and inclusion across its 300+ person global team.

Trusted Partners & Preferred Vendors

What Our Clients Say About Us

"

North Voyage transformed how we manage travel for our 300-person sales force. The savings and service quality have been exceptional from day one.

SM
Sarah Mitchell
VP Operations, Meridian Global
"

Our annual conference moved from a logistical headache to a flawlessly executed event. The group travel team handled 400 delegates across 12 countries.

JR
James Rowe
Head of Events, Apex Capital
"

The 24/7 support team saved a critical product launch when our entire executive team was stranded due to weather. They rerouted everyone within hours.

AL
Anika Larsson
COO, Nordvik Technologies

Ready to Partner With North Voyage?

Join 500+ companies that trust us to manage their most important travel programs. Let's start with a conversation.

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